July 20, 2012
I’ll admit it… I’m in my 15th year of digital marketing, wrapped inside a 28 year career of marketing. While this can make me sound like an old fart, I realized quite a while ago that I no longer think in digital terms… I apply digital concepts, tactics and measurement to marketing strategy.
More than parsing words too closely, this goes to the core of all multichannel marketing and consumer centric strategies. Thinking in terms of channel based strategies, a.k.a. digital marketing strategies, is antithetical to success. Your target audience IS your target audience, regardless of where they come upon you.
Consider the rage of discussion around data management platforms, real time bidding and web recommendation tools. Across the board, all value the input of digital signals to try to deliver better or more efficient digital media. Is this the right answer? Last time I researched the area of media consumption, I found that consumers amass about 42% of their media impressions through digital channels.
If you still believe in the “digital marketing strategy”, today’s best practice, consider that you’re looking at less than half of your cutsomer engagement to deliver less than half of their impression of your brand. How does that align to the other 58% of media impressions? How do you control consistency between those impressions?
Hope you get the point. Start thinking about your marketing strategy, and how digital signals and media can help achieve your objectives. The world is turning increasingly digital, but until you make this shift, or until 100% of your audiences impressions are digital we’ll never see an alignment between the digital marketing strategy and overall marketing stratetgy… we’ll never see true consumer centric marketing or true customer engagement.
June 11, 2012
A departure today… this is actually a quote I came up with many years ago. I bring it up because I just read a quote from Steve Jobs and thought it similar…
“A lot of people in our industry haven’t had very diverse experiences. So they don’t have enough dots to connect and they end up with very linear solutions without a broad perspective on the problem.”
He is speaking to the second half of what I point to in my quote, and does an excellent job of describing the impact of a lack of experience… too few dots to connect, end up with very linear solutions. Frankly, I don’t really see myself as an intellect but secretly hope that people reflect on my interactions with them as being smart. Connecting dots, innovating outside of the normal bounds.
I’ve always found competent people with a wealth of experience to be a breath of fresh air. Recently, I had the great fortune of meeting a person who epitomizes this, oddly enough he also has a PhD from MIT… proving a limited number of great people also have confidence and education:-)
February 27, 2012
Some people don’t get this… It’s OK to not know everything… it’s not OK to present that you know something when you really don’t. Find the things that you know, and then the things that you don’t know but would like to learn. Don’t dabble in what you don’t know and don’t need to know. Let it go… have some focus!
January 23, 2012
I love reading the DigiDay newsletter, a great publication, but some of the articles recently have just been odd. This morning’s article, Ad Industry Want to Rebrand Behavioral Advertising, is the second in a row. Here are a few quotes from the article that caught my eye…
- “It stands to reason that the advertising industry, faced with unease over behavioral advertising, would choose a rebranding exercise. It’s not behavioral advertising, you see, it’s ‘interest-based advertising.’ ”
- “The new effort, done by McCann’s MRM in Salt Lake City, takes on the thankless task of educating consumers about the AdChoices icon that’s popping up in many banner ads. One thing the “Your AdChoices” effort doesn’t do is call behavioral advertising, well, behavioral advertising.”
- “This makes sense. Interest-based advertising sounds much more benign and let’s face it creepy than behavioral.”
Rebranding of behavioral advertising is probably the right thing but the whole thought that this is the best approach is just missing the point. Cross domain tracking of consumer behavior, selling the insight to the highest bidder, is a scary proposition. The fact that it can be done doesn’t mean that it should, or that it is actually good. Leave aside the part that behavior is bottom of funnel activity, and the online channel is lamenting its’ inability to attract brand ad spend (anyone see incongruence?), the whole concept of behavioral targeting is tech based and seeks to extract value exchange from consumers in a rather insideous way.
The balance of ad tech has been, and will continue to be, technology driven and not focused on the actual engagement of consumers. The idea that behavior is a meaningful predictor of purchase intent is flawed… I once read a research piece on the predictors of buying a flat panel tv… one would think that the online behavior of looking at flat panels was a good predictor, it was number 26.
Instead of trying to convince congress and consumers that this is actually “interest-based advertising”, why don’t we start by asking what the actual predictors are to purchase intent and audience identification then back into that question an approach that provides value to consumers and not just ad tech intermediaries?
January 19, 2012
Here are the highlights… in three points…
1) Learn to identify and digest anonymous, semi-identifiable and identifiable data
2) Learn how to leverage customer lifetime value, or a strong proxy for customer value, in your media investment decisions
3) Learn how to better market at the customer level, this will be the trend to discuss next year!